However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Enter the amount you wish to offer the buyer. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. Enter the amount you wish to offer the buyer. This is the first time I have ever experienced an issue such as this. Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. Keep in mind that some returns can remain open for up to 35 business days. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. There are less and less sellers on ebay every day and more and more on other selling sites such as Amazon, Etsy, etc. SeePartial refund guidelines. Upload your own label The buyer will send the item back to you for a full refund, including the original postage cost. eBay Money Back Guarantee programs on international eBay sites. eBay may step in without the buyer asking if there is no valid tracking information available. See our Partial refund guidelines for more details. I recently sold a dji osmo mobile on eBay, I specified no returns. Give a full refund The buyer will receive a full refund. If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. On the next page you'll see the refund amount. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. If an item is being returned, the seller is responsible for return shipping. I just sell locally to avoid all shenanigans. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. You can also open your Returns dashboard and select View return details from beside the item. Buyers can always submit a return request, even if your returns policy says you don't accept returns. if (!document.MAX_used) document.MAX_used = ','; Classic Ebay sneak move. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. Give a full refund The buyer will receive a full refund, and they'll keep the item. You can also find more information in our full article below. Unresolved buyer returns can cause sellers . If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Currency exchange rate applied to refunds. The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. You probably won't win, but if you don't call, the chance of you winning is ZERO. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. However, sellers cannot refuse REFUNDS. var m3_r = Math.floor(Math.random()*99999999999); We've outlined yourresponse options below. When you open a return request because the item did not match the description the seller has the option of accepting your return and sending you a label OR of refunding you right away and not requiring a return. You have 3 business days to respond to the request and resolve the buyer's issue. Some returns may remain open for up to 35 business days. Here you can discuss returns with other members. a part of. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. if (!document.MAX_used) document.MAX_used = ','; Per the seller's return policy in the listing But, yes, you get refunded and get to keep the item as well. Select the percent you want to deduct from the refund amount. The buyer returned the item used or damaged. Slow but it beats the stress and aggravations. Choose the item above to start resolving a return. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. Attach the label from your desktop or mobile device. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. https://thelawdictionary.org/article/how-to-file-an-out-of-state-small-claims-suit/. From my experience it does deter some buyers from initiating a return request. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading or appraisal, Factory or vacuum seal is broken/opened but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didn't return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. How to issue a partial refund after the item is returned. You can choose whether to accept returns if a buyer changes their mind about a purchase. I waited a week and called eBay to close the request as obviously the buyer is ignoring it and my money is on hold and was told that they would step in and make a decision. document.write ('&cb=' + m3_r); However, if you do, you'll be providing a great customer experience and encouraging the buyer to purchase from you in the future. 01:47 PM. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. var m3_r = Math.floor(Math.random()*99999999999); Read our most popular questions and answers about handling return requests from your buyers. Also this makes the process require the buyer send the item back instead of filing a claim. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); How to give a partial refund after the item is returned. Add a message to the buyer explaining why the refund wasn't full. They want to be like Amazon and just deal with wholesalers that import from overseas or high margin manufacturers that can sustain returns. You can also open your Returns dashboard and select View return details from beside the case. If the buyer is responsible, choose your return address from the dropdown menu. Additionally, you can advise the buyer that they'll be responsible for covering return postage costs, or you can provide a label. Extremely frustrating. Should I wait for the seller to contact me? How do people alwats confuse this. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. if (document.context) document.write ("&context=" + escape(document.context)); - Someone buys a old action figure that's in overall good condition but the descriptions and photos show it has a flaw. I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. You can choose whether to accept returns if a buyer changes their mind about a purchase. Select your carrier and enter the tracking number. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. Give a full refund The buyer will receive a full refund, including original postage costs, and they'll keep the item. Both buyers and sellers must meet all applicable return requirements. Big surprise there. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. If the seller ignores the return request I know that in some cases ebay will refund on their behalf without requiring a return. Either way this whole fiasco will cost me over $100, plus I'll have to refund the full amount even if he sends me back a box of feces. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. document.write ("&loc=" + escape(window.location)); I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. What is defined as damaged, faulty or how it is described can be completely different things to different people. If the buyer is responsible, choose your return address from the dropdown menu. I talk about what I have handled these returns and I tell you which policy works best for my eBay business. I feel that I am being totally screwed. Returns not accepted is outdated online. When a seller opts to 'not accept returns' it can be a benefit to buyers. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. Now I just have to hope he actually sends back the keyboard instead of bricks. But I certainly won't be surprised if I have to allow a return anyway. 04-18-2022 Read our most popular questions and answers about handling return requests from your buyers. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. See Partial refund guidelines. I used it myself just before shipping it, so not my problem the buyer doesn't know how to use the item. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Your options for responding to a buyer's request depend on the reason they're returning the item, and the return policy you stated in your listing. Withdrawals may be covered separately by the eBay vault. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. For example, you may haveopted to automatically accept return requests. So let me get this straight? While true, that I cannot refuse it, if I don't reply, Ebay would allow them to keep the item, but as long as I reply, I can & do require the item to be returned, as do all the no returns sellers I know. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. All you had to do was call eBay and it was done. '&charset='+document.characterSet : '')); If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. Our video below also shows the steps you can take to offer a partial refund on eBay. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. The return is treated as if the item didn't match the listing. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. [CDATA[ Once you've received the item, you have 2 business days to review and give a refund, or ask eBay to step in and help. You can see it on the listing if it qualifies. In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. It's become so bad that it's the topic of memes and the punchline of jokes. You can also find more information in our full article below. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. When the buyer opens a return request we'll notify you by email (to your registered email address) and througheBay Messages- opens in new window or tab. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. This can be useful when the buyer isn't completely satisfied with their purchase. Its out of their hands at this point as the buyer filed the PayPal claim. Should I wait for the seller to contact me? See our Condition of returned items policy. And we had to let him. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. Offer a partial refund: The buyer will receive a partial refund, and they'll keep the item. - refund the buyer and let them keep the item (if it's not worth the time and money to process a return) If the item is returned used or damaged, you may qualify to issue a partial refund. I countered with a fair partial refund of about 35-40 percent immediately but he never replied or said another word. Whether you need to accept the return depends on their reason for opening the return. IMO as a seller its always better to accept returns, as you then have some control. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. It fixes posts like this one more often than it breaks them. I'm done with Ebay. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. It may only be used to recoup losses when an item is returned used or damaged. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. Select your reason for the return. I stupidly forgot I had free returns on that listing, so I can't charge a restocking fee. But that doesn't answer my question ti @iartas to how a 'no returns' listing can benefit a buyer. I recently sold a specialized software development board (you need to know what you are doing to use it - not for common folk). if (document.referrer) document.write ("&referer=" + escape(document.referrer)); document.write ("<\/scr"+"ipt>"); Regardless of outcome after a 10 year run on PayPal and eBay I will be canceling both of my accounts. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. I put "no returns" on all my listings simply for those who are unaware of eBay's leanings on the topic. Ebay siding with buyers 99% of the time will eventually be the death of them, I guarantee it. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. I am not saying that's what OP was doing, just informational, since they are new to SNADs. For most purchases, buyers are refunded to their original payment method. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. Whether or not a seller accepts returns they are always given the option to accept a return when a buyer opens a return request. 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If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. You can also use this option if you want to offer to let them exchange the item. I denied the request, now Im pretty much waiting for negative feedback :(. Best practices for avoiding and handling issues with buyers, Your options for responding to a return request, Partial refund guidelines where the item is returned used or damaged, choose how you'll arrange for the item to be returned, How to give a partial refund after the item is returned. Returns not accepted is outdated online. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help.